Payment and Shipping Terms and Conditions 

1. Payment Terms 

1.1 Payment Methods 

We accept the following payment methods: 

• Credit and Debit Cards (Visa, MasterCard, American Express) 
• PayPal 
• Afterpay 
• Bank Transfer 

By completing a purchase, you authorize us to process payment via the selected method. 

1.2 Currency 

All transactions are processed in Australian Dollars (AUD), unless otherwise specified. 

All prices on our website are displayed in AUD and include GST (Goods and Services Tax), where applicable. 

1.3 Payment Processing 

Your payment will be processed at the time of checkout. Your order will not be shipped until payment is successfully received in full. 

1.4 Order Confirmation 

Upon completing your purchase, you will receive an order confirmation via email. Please note that the order confirmation does not guarantee the availability of the items, as all items are subject to stock availability. 

1.5 Failed Payments 

If your payment fails, we will attempt to contact you to resolve the issue. 

If payment is not successfully processed, your order may be cancelled. 

1.6 Security and Fraud Protection 

We take the security of your payment information seriously. 

All transactions are processed via a secure payment gateway and encrypted to ensure your details are kept safe. 

We may cancel or refuse any order that we suspect to be fraudulent. 

2. Shipping Terms 

2.1 Shipping Methods 

We offer the following shipping methods for domestic orders: 

• Standard Shipping (3-5 business days) 
• Express Shipping (1-3 business days) 
• Courier Services (Australia Post, etc.) 

For international orders, shipping options and times will vary depending on the destination country. 

2.2 Shipping Costs 

Shipping costs are calculated based on the weight and destination of your order. The cost will be displayed at checkout before you confirm your purchase. 

• Free Shipping may apply on orders over AUD$100 within Australia. 

2.3 Delivery Times 

Estimated delivery times are provided at checkout, but they are not guaranteed. 

Delivery times may vary based on factors such as location, weather conditions, and carrier delays. 

• Domestic Orders: Typically delivered within 3-7 business days for standard shipping and 1-3 business days for express shipping. 
• International Orders: Delivery times depend on the country and shipping method selected. 

2.4 Shipping Delays 

While we aim to dispatch orders promptly, delays may occur during peak periods, due to natural disasters, or issues with our courier partners. 

We will notify you of any significant delays, but we are not responsible for delays caused by external factors outside of our control. 

2.5 Order Fulfillment 

We strive to process and ship all orders within 1-3 business days. 

If an item is out of stock or unavailable, you will be notified promptly. 

If the item cannot be restocked, we will offer you a refund or the option to select an alternative product. 

2.6 Risk of Loss 

The risk of loss or damage to products passes to you when the items are delivered to the shipping address provided. 

We are not liable for items lost or damaged during transit. Please ensure your delivery address is correct before placing an order. 

2.7 International Shipping 

We offer international shipping to select countries. Shipping costs and delivery times will vary. 

You may be responsible for customs duties and taxes upon arrival in your country. These additional charges are the responsibility of the customer. 

2.8 Tracking Orders 

Once your order has been dispatched, we will provide a tracking number via email. You can use this to track the status of your shipment. 

2.9 Returns and Refunds 

For information on returns and refunds, please refer to our [Return & Refund Policy]. In the event of damaged, faulty, or incorrect goods, we will either replace the items or offer a full refund, in compliance with Australian Consumer Law. 

2.10 Packaging 

All products are carefully packaged to ensure they arrive in perfect condition. We aim to minimize waste and use eco-friendly packaging where possible. 

3. Australian Consumer Law (ACL) 

In accordance with Australian Consumer Law, your statutory rights are not affected by our terms and conditions. If you are in Australia, you are entitled to a remedy (refund, replacement, or repair) for products that fail to meet the consumer guarantees under ACL. If you believe an item, you purchased is faulty, please contact us immediately so we can assist you in resolving the issue. 

4. Changes to Terms 

We reserve the right to update or amend these Payment and Shipping Terms at any time. Any changes will be posted on this page, and the revised version will apply to all purchases made after the update. We recommend checking this page regularly to stay informed about any updates. 

5. Contact Information 

If you have any questions regarding our Payment and Shipping Terms, please contact us at: 

• Email: merchandising@smarttix.au 
• Phone: +61 8560 6833 
• Address: 75 Tulip Street, Cheltenham. Victoria.